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Standard Fix – Shipping & Returns Policy

(Online Store – Tech Accessories Only)**

This policy applies to tech accessories purchased from the Standard Fix online store.
It does not apply to repair services or in-store purchases.

1. Shipping Policy

1.1 Order Processing

  • Orders are processed after full payment is received.

  • Processing times may vary depending on product availability.

1.2 Shipping Method

  • Orders are shipped via the Post Office (Royal Mail).

  • Shipping costs are paid by the customer and displayed at checkout.

1.3 Delivery Time

  • Delivery times are estimated and may vary due to postal delays.

  • Standard Fix is not responsible for delays caused by Royal Mail or external factors.

1.4 Shipping Responsibility

  • Standard Fix is not responsible for lost or damaged items during transit.

  • Customers are advised to select tracked shipping where available.

2. Returns Policy

2.1 Return Eligibility

Customers may request a return if:

  • The item is unused

  • The item is in original packaging

  • The return request is made within 14 days of delivery

2.2 Non-Returnable Items

Returns are not accepted for:

  • Used or opened accessories

  • Items damaged by the customer

  • Clearance or sale items

  • Hygiene-related products (e.g. earphones once opened)

2.3 Return Shipping

  • Customers are responsible for return shipping costs.

  • Original shipping fees are non-refundable.

3. Refunds

  • Refunds are processed after inspection of the returned item.

  • Approved refunds are issued to the original payment method.

  • Refund processing times may vary.

4. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, contact Standard Fix Customer Support within 48 hours of delivery.

  • Proof (photos or videos) may be required.

5. Order Cancellations

  • Orders can be cancelled before shipping.

  • Once an order is shipped, cancellation is not possible.

6. Online Store Only

  • This policy applies only to accessories purchased online from Standard Fix.

  • In-store purchases follow separate store policies.

7. Contact Customer Support

For help with shipping, returns, or online orders, please contact Standard Fix Customer Support through our website.

Customer Agreement

By placing an order on the Standard Fix website, you agree to this Shipping & Returns Policy.

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