Customer Service

At Standard Fix, customer satisfaction is our priority. We aim to provide reliable, affordable, and professional repair services with clear communication and honest support at every step.

How We Support Our Customers

Before Your Repair

• Clear explanation of repair options and pricing

• Information about parts quality and warranty coverage

• Honest advice on whether a repair is recommended

During the Repair

• Repairs performed by trained and skilled technicians

• Professional handling of your device

• Updates provided if additional issues are found

After the Repair

• Clear warranty terms for the repaired part

• Support for any questions or concerns

• Warranty inspections handled at Standard Fix Authorized Stores

Warranty Support

• Warranty applies only to the repaired or replaced part

• Accidental damage, liquid damage, and misuse are not covered

• All warranty claims require inspection and a £20 non-refundable diagnostic fee

If an issue is caused by our technician during repair, it will be fixed free of charge.

Authorized Store Support

Standard Fix works with Authorized Stores that meet our professional and technical standards.
These stores operate independently but must follow Standard Fix service and warranty policies.

Customer Responsibilities

To help us serve you better, customers are responsible for:

• Backing up personal data before repair

• Informing us of any existing damage

• Handling devices carefully after repair

Need Help or Have a Question?

If you need assistance with:

• Repairs

• Warranty

• Service options

Please contact us through our website or visit a Standard Fix Authorized Store. Our team is here to help.

Our Commitment

✔ Honest communication
✔ Professional service
✔ Clear warranty policies
✔ Respect for every customer