Standard Fix – Authorized Store Terms & Conditions

These Terms & Conditions define the requirements and responsibilities for any store seeking or holding Standard Fix Authorized Store status.

Authorization Approval

• To become a Standard Fix Authorized Store, we will visit the store location to conduct an inspection.

• The inspection includes:

  • Store setup and cleanliness

  • Equipment and tools used for repairs

  • Compliance with Standard Fix service standards

  • Verification of trained and skilled technicians

• Authorization is granted only if the store meets all Standard Fix quality and professional standards.

• Standard Fix reserves the full right to approve or reject authorization at its sole discretion.

Professional Standards

Authorized Stores must:

• Maintain a professional, clean, and organized workspace

• Employ trained and skilled technicians capable of repairing phones, tablets, and laptops

• Use proper tools and safe repair practices

• Follow industry-standard repair procedures

• Provide honest communication with customers at all times

Brand Usage & Representation

• Authorized Stores are permitted to use the Standard Fix name, logo, and branding only while authorization is valid.

• Branding must be used exactly as provided by Standard Fix.

• Misuse, alteration, or misleading representation of the brand is strictly prohibited.

• Authorized Stores must not claim warranties, services, or policies beyond what Standard Fix officially provides.

Warranty & Policy Compliance

• Authorized Stores must strictly follow Standard Fix Repair & Warranty Policies.

• No changes, extensions, or custom warranties are allowed without written approval from Standard Fix.

• All warranty inspections must follow Standard Fix procedures, including:

  • Proper documentation

  • Customer acknowledgment

  • Diagnostic fee collection (where applicable)

Parts & Repair Quality

• Authorized Stores must use:

  • Genuine parts

  • High-quality third-party parts

  • Approved replacement components

• Customers must be clearly informed about the type of parts used before repair.

• Use of low-quality or unapproved parts may result in immediate termination of authorization.

Store Inspections & Monitoring

• Standard Fix reserves the right to:

  • Conduct regular or surprise inspections

  • Review repair quality and customer handling

  • Request proof of technician training or certifications

• Failure to maintain standards may result in:

  • Temporary suspension

  • Mandatory corrective action

  • Permanent termination of authorization

Customer Handling & Ethics

Authorized Stores must:

• Treat customers fairly, honestly, and professionally

• Clearly explain repair costs, parts, risks, and warranty terms

• Avoid misleading pricing or false claims

• Obtain customer approval before any repair work

Liability & Responsibility

• Authorized Stores are responsible for:

  • Their own staff, technicians, and in-store operations

  • Any damages caused by negligence or unauthorized actions

• Standard Fix is not liable for losses caused by:

  • Store mismanagement

  • Unauthorized repairs

  • Failure to follow Standard Fix policies

Confidentiality

• All internal procedures, pricing structures, policies, and training materials provided by Standard Fix are confidential.

• Authorized Stores may not share or disclose this information without written consent.

Termination of Authorization

Standard Fix reserves the right to suspend or terminate authorization immediately if:

• Store standards are not maintained

• Policies are violated

• Customer complaints are repeatedly reported

• Brand reputation is harmed

Upon termination:

• All Standard Fix branding must be removed immediately

• The store must stop representing itself as an Authorized Store

Agreement Acknowledgment

By accepting authorization, the store agrees to:

• Follow all Standard Fix Terms & Conditions

• Maintain professional standards at all times

• Cooperate with inspections and audits

• Protect the Standard Fix brand and reputation