top of page

Standard Fix – Customer Data & Privacy Policy

At Standard Fix, protecting customer privacy is extremely important. This policy explains why device access may be required, how customer data is protected, and what actions we take if privacy rules are broken.

1. Technician Training & Responsibility

  • All Standard Fix Authorized Stores and technicians are trained to handle customer devices professionally.

  • Technicians are only allowed to access a device to test basic functions after repair.

  • Accessing personal data for any other reason is strictly prohibited.

2. Why We May Ask for a Passcode

  • For iPhone repairs, Apple does not provide a repair or maintenance mode.

  • To confirm the repair is successful, technicians may request the device passcode.

  • The passcode is used only to check device functionality, such as:

    • Screen and touch response

    • Camera and microphone

    • Network and signal

    • Sensors and buttons

  • Technicians are not allowed to:

    • Open personal photos or videos

    • Read messages, emails, or social media

    • Access apps unrelated to testing

  • Passcodes are never saved, written down, or shared.

3. Personal Data Protection

  • Standard Fix does not collect, copy, store, or share personal data from customer devices.

  • Any limited access is only for repair verification.

  • Customer privacy must be respected at all times.

4. Customer Options

  • Customers may remove sensitive content before repair if they wish.

  • Customers are responsible for backing up their data before handing in their device.

  • Providing a passcode is optional, but testing may be limited without it.

5. If You Believe Your Privacy Was Violated

If a customer believes that:

  • Personal data was accessed without permission

  • Photos, messages, or apps were viewed

  • Device privacy was not respected

The customer should contact Standard Fix Customer Service immediately.

6. Investigation & Action

  • All complaints are taken seriously and fully investigated.

  • Standard Fix will:

    • Review the complaint

    • Investigate the Authorized Store

    • Speak with the technician involved

  • If misuse of customer data is confirmed:

    • The store’s authorization will be cancelled immediately

    • The store will no longer be allowed to operate under Standard Fix

    • The customer may take further action directly with the store

7. Authorized Store Accountability

  • Authorized Stores are fully responsible for their staff’s behavior.

  • Any breach of this policy is a serious violation of Standard Fix standards.

  • Standard Fix maintains zero tolerance for privacy misuse.

8. Customer Consent

By using Standard Fix services, customers confirm that:

  • They understand this Data & Privacy Policy

  • They allow limited device access only for repair testing

  • They know how to report any concerns

9. Contact Customer Service

If you have questions or concerns about your data or privacy, please contact Standard Fix Customer Service immediately.

Our Promise

✔ Trained technicians
✔ Respect for personal data
✔ Clear rules and accountability
✔ Immediate action if standards are broken

bottom of page